FAQs

What can i do if my book arrived damaged? 

In rare circumstances, the book may be damaged during shipping. Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

In the event that this happens please contact: info@thecannaschool.ca with pictures, a description of the problem, and your order number. 

Have a problem with your order?

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, has a print issue, does not arrive in the expected delivery time, you received the wrong item, or any other problems so that we can evaluate the issue and make it right.

In the event that this happens please contact: info@thecannaschool.ca with pictures, a description of the problem, and your order number.   

Tracking number information.

We are currently in the process of setting up our API to automatically send tracking numbers for shipped products. In the meantime, if you would like the tracking number for your order, please send an email to: info@thecannaschool.ca. Please include your order number and a request for the tracking number details in the email.

Please note: we will only have your tracking number available after you receive a confirmation email that your order has been fulfilled.